2022 OmniStars Spotlight | Allison Peterson Best Buy EVP & Chief Customer Officer

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This is a podcast episode titled, 2022 OmniStars Spotlight | Allison Peterson Best Buy EVP & Chief Customer Officer. The summary for this episode is: <p>Best Buy's EVP and Chief Customer Officer Allison Peterson discusses her role and what it takes to keep Best Buy on the cutting edge of omnichannel retailing. Brought to you in partnership with <a href="https://quorso.com/" rel="noopener noreferrer" target="_blank">Quorso</a>.</p>

DESCRIPTION

In this special OmniStars edition of the Omni Talk Retail Spotlight Series, brought to you in partnership with Quorso, Chris Walton and Anne Mezzenga sit down with Best Buy's EVP and Chief Customer Officer Allison Peterson to discuss what her role entails and how she aims to keep Best Buy on the cutting edge of omnichannel retailing.

Together they discuss:

  • The premise behind the role of Chief Customer Officer
  • Digital vs. physical store innovation
  • The role of field and store leaders in helping Best Buy to transform

Music by hooksounds.com